Claims Philosophy


All our programs are individualized and designed around our client’s needs and practices. While some may mirror others, none are cookie cutter and all are developed with our client’s risk management and executive teams involved. We get to know not only your business but also your claims philosophy and then merge it with ours to develop a program that yields the results we desire and the goals we set. When it comes to our philosophy, it spans across all the lines of coverages we handle.

Some of our standard practices and philosophies are as follows:

  • Connector.

    Prompt Contacts

    You will be contacted within 24 hours of our notification of the claim, usually the same day.

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    Triage of all Claims

    Provided upon receipt to determine level of exposure and severity.

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    Manageable Caseloads

    Manageable caseloads for adjuster efficiency.

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    Hands on Supervision

    Dedicated to excellence in all our work.

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    Internal & External Claim Reviews

    And round tables with clients.

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    Accuracy

    Providing accurate and up-to-date reserving.

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    Experience

    Appropriate levels of authority based upon experience.

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    Proactive

    We are proactive as opposed to reactive in our approach to claims.

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    Early Intervention

    Early intervention including prompt investigations.

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    Preserving Evidence

    Committed to preserving evidence in all cases.

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    Identifying

    Identifying all avenues of subrogation and third party liability candidates.

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    Risk Management

    Risk management meetings to address potential risks and minimize exposures.

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    Detail Oriented

    We provide detailed statements and interviews.

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    Proper Coverage Analysis

    Proper coverage analysis and early identification of coverage issues.

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    Proper Notice

    We provide proper notices to all parties.

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    Fair and Prompt

    Strive for fair and prompt resolutions when appropriate.

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    Preparation

    Prepare sound denials with sound defenses when appropriate.

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    Expert Counsel

    Use of experts and legal counsel when warranted.

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    Designate

    Designated adjusters and teams.

  • Connector.

    Accuracy

    Committed to providing accurate loss runs.

Assigning Claims


We encourage all claims to be assigned through our centralized e mail address designated for that purpose info@actionclaimservice.com . All claims will be routed appropriately from here.

This e mail is monitored 24 hours a day 7 days a week

Claims can also be faxed: 501-325-1697
Main Line: 888-691-1095
Home Office:
2215 North Reynolds Road, Bryant, Arkansas, 72002
Mailing Address:
1201 Military Road, Suite 223, Benton, Arkansas, 72015