All our programs are individualized and designed around our client’s needs and practices. While some may mirror others, none are cookie cutter and all are developed with our client’s risk management and executive teams involved. We get to know not only your business but also your claims philosophy and then merge it with ours to develop a program that yields the results we desire and the goals we set. When it comes to our philosophy, it spans across all the lines of coverages we handle.
Some of our standard practices and philosophies are as follows:
You will be contacted within 24 hours of our notification of the claim, usually the same day.
Triage of all Claims
Provided upon receipt to determine level of exposure and severity.
Manageable caseloads for adjuster efficiency.
Hands on Supervision
Dedicated to excellence in all our work.
Internal & External Claim Reviews
And round tables with clients.
Providing accurate and up-to-date reserving.
Appropriate levels of authority based upon experience.
We are proactive as opposed to reactive in our approach to claims.
Early intervention including prompt investigations.
Committed to preserving evidence in all cases.
Identifying all avenues of subrogation and third party liability candidates.
Risk management meetings to address potential risks and minimize exposures.
We provide detailed statements and interviews.
Proper Coverage Analysis
Proper coverage analysis and early identification of coverage issues.
We provide proper notices to all parties.
Fair and Prompt
Strive for fair and prompt resolutions when appropriate.
Prepare sound denials with sound defenses when appropriate.
Use of experts and legal counsel when warranted.
Designated adjusters and teams.
Committed to providing accurate loss runs.
We encourage all claims to be assigned through our centralized e mail address designated for that purpose email@example.com . All claims will be routed appropriately from here.
This e mail is monitored 24 hours a day 7 days a week
Claims can also be faxed: 501-325-1697
Main Line: 888-691-1095
2215 North Reynolds Road, Bryant, Arkansas, 72002
1201 Military Road, Suite 223, Benton, Arkansas, 72015