Action Claims Administrators is the Third Party Administrator division of Action Claims Service. Given the success of Action Claims Service, a spinoff into the TPA side of things was a natural progression. Action Claims Service, also called ACS was launched by Michael Mann in 2004 after an excellent career as a large loss adjuster for a nationwide independent firm. The company was based in Benton, Arkansas but quickly developed a southeastern United States footprint. In May of 2012, Michael added ACA as a TPA by bringing aboard some of the best talent nationwide in the industry. He added John Stettin to head things up, along with Lynn Forbush to run the administrative side. Both have extensive experience and proven track records with both independent adjusting and third party administration.
ACA created a unique philosophy which sets them apart from their competitors and the other choices of TPAs out there. It starts with our hiring practices. We recruit two types of individuals to join our team; experienced professionals with verifiable successful histories, or people who are willing to be trained properly and career oriented. Then we make sure we treat our people right to maintain longevity. This is twofold in nature; first we make sure our compensation packages are extremely competitive, second we provide the tools and working environment, including leadership, to not only succeed but excel. This is why we have very little turnover, a common problem with many other TPAs.
Of equal importance is how we choose to grow and with whom we partner. We view our role as an extension of our client’s claims department. To us it’s no different than if our employees were part of your own staff and we train them to think and respond that way. We will blend in with your risk management staff seamlessly. Additionally, we are selective with whom we choose to partner. In contrast to most TPAs we do not respond to every RFP or solicit every account that becomes available. We vet our potential clients as much and maybe even more than they do us. There is a good reason for this. To be the best, you can’t partner with everyone. You have to recognize good fits and common goals for programs to work. We are looking for long term relationships and accounts where we know our programs will yield excellent results. We don’t want to be the biggest, we want to be the best.
Perhaps most importantly and you’ll see how it all ties in together, is how we custom tailor our programs to our client’s needs and nuances. No two clients are exactly the same so programs need to differ to offer each client the maximum opportunity for high level success. Many TPAs will tell perspective clients what they want to hear and RFP responses look like a cut and paste project. That’s not how we do things. Larger TPAs are forced to have their clients conform to their way of doing things in order for them to be profitable. It just has to be that way when you get to a certain level. That’s why we remain selective about our partners. We meet with you, learn your business and operations, and tailor a program to your needs as opposed to morphing you into bulk or mass handling. Those types of programs can work, but can never compare to an individualized custom plan and guidelines.
1201 Military Road #223
Benton, Arkansas 72015